The following terms and conditions (referred to as "the Terms") apply to all purchases made from this website. By placing an order you are making an offer to Load Outs Ltd. (referred to as "us / we / our") to purchase the items ordered subject to the Terms. The offer is only accepted when we process the order and dispatch the items, and once accepted by us shall constitute a binding agreement between you and us.

Please therefore read this document carefully before placing your order.

These terms do not affect your statutory rights.

Acknowledgement and receipt of orders

Orders are acknowledged by email as soon as possible. Any email or other acknowledgement from us does not constitute our legal acceptance of your order. The offer is only accepted when we process the order and dispatch the items.

We will email you a copy of your receipt, either separately or within the acknowledgement. The receipt is confirmation that we have received your authorisation to take the monies shown from the relevant payment partner. The receipt also serves as the required proof of purchase for any returns, so please ensure you retain the email and / or a hard copy in a safe place.

Availability

Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods. We will obviously refund any money already paid by you for the goods.

Only one special offer may be redeemed per order, and only one such offer may be redeemed per household.

30 day returns

Unwanted goods should be returned within 30 days. We will in such circumstances refund you the cost of your order, including postage, and also the cost of return postage assessed as the most efficient method of sending. However, if goods are not returned "as new" due to excessive handling on your part, or have components missing (including packing materials and manuals), we may make a reasonable deduction for this. If any purchase, which is part of a package and includes another product for free, is refunded for any reason or exchanged, the free of charge product, which will be shown on your receipt, must be returned at the time of the exchange or the refund. No refunds can be accepted without all products being returned.

12-month guarantee

In addition to your statutory rights, should any item purchased on the website develop a fault within the first 12 months from delivery to you, we shall offer to repair or replace the faulty items without charge to you. The foregoing 12-month guarantee is subject to the following conditions:

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  • the fault developed through normal domestic use only; and
  • the guarantee does not include normal wear and tear, in particular the erosion of parts which are designed to wear is not included; and
  • you have not allowed repairs to be carried out on the items other than by us or our appointed agents (which acts will invalidate this guarantee).

Please note: If the product purchased is from our clearance section and proves to be uneconomical to repair we can at our discretion elect to offer a refund (or part thereof) that reflects the value of the product at the point of failure.

If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £50.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found.

Product recall

We shall have the right, in the first 12 months, to require products to be recalled if there is found to be a fault in that product range which is hazardous to users. In such instances we shall refund you the full costs.

Payment and prices

The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to update the price on the website from time to time to take account of any increase in our suppliers' prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong. However, once you place your order the price will be locked at that point.

We try to ensure that all prices displayed on our website are accurate.

The price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

Our clearance products in store are listed with ‘guide prices’ which is the average price based on the unit’s condition and accessories included with these products. This means some ‘in store’ prices may be different to the guide price listed. Please contact or call your local store for availability and more information.

We can currently accept payment of your order by Visa, Mastercard, We also accept Paypal payments and direct bank transfer Payment by cheque or cash on delivery is not accepted.

Payment for goods must be made in accordance with our purchase procedure. All orders are positively credit card sanctioned prior to despatch. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.

All prices on our website are in pounds sterling and inclusive of VAT but exclusive of our very reasonable delivery charges, which will be payable as indicated at the time of placing your order.

Liability

We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

Except as set out in the clause below, we will be under no liability to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.

These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.